Phone our Billing Team

If you believe there has been an Unauthorised Charge on your account, please call our billing team

1-888-851-0954

OR

Send us an e-mail

If you prefer, send us a message with the details of your transaction and we will investigate.

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Is the charge unauthorised?

Please check with members of your household, relatives or friends to see if they have purchased our service. Our app will have been downloaded or they will have visited our website.

How do I get my money back?

Either give us a call or email us and we can investigate how the charge occurred and initiate a refund. We take fraud very seriously and will ensure no further billing takes place.

What information do you need?

Our team will need the following information:

  • Approximate date of the charge
  • Exact amount of the charge
  • Type of card used (Visa, AMEX, etc)
  • Our payment processors
  • Sage
  • Optimal Payments
  • PayPal
  • American Express
  • Accredited With
  • Accredited Business
  • A+